In April 2015, adult social care underwent a major transformation. The Care Act introduced new rules and regulations that set out national standards for care and ensure that carers and the people they care for receive a fair deal. Alongside ensuring that no-one pays more than £72,000 per year for care; the Act has also introduced new assessment criteria to identify who requires assistance with their care, or assistance caring for someone else.
(Click on the highlighted text or see all the documents on the website link at the bottom of the page)
If you provide care for an adult and think you qualify for assistance, you can request a Carers’ Assessment by calling 01702 215 008 or emailing email@example.com with the subject line “adult social care”.
For more help and advice for carers, click here
To see what assistance is available in your area, visit SHIP
For more information on the Care Act, click here
In an emergency
To report a non-urgent incident or crime to the Police
If you have concerns about a child, call Southend's Multi-Agency Safeguarding Hub Plus ‘MASH+’ on 01702 215007
Select Option 1 and then either: Option 1 for professional advice; Option 2 for a specific social worker; OR Option 3 for MASH+ administration.
If you have concerns about an adult, call Southend's Access Team
01702 215008 option 1
To report concerns outside of office hours, call Emergency Duty Team
0845 606 1212